I. Grammar and Vocabulary.
1. Good morning. Welcome to Royal hotel. How may I
A. reservation
C. tell
2. The
A. reservation
3.
A. Hold the line
4.
B. check-in
time is 12 o'clock at noon.
B. check-out
C. wake up call
I'll put you through. I'll pass you over to ... department.
B. Hold lin ...
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