Read the text again and find words that match the following definitions
a. Working for oneself, not for a particular company
b. Description of action and moving events
c. Silly, not serious
d. Easy to talk to and ask question of
e. A planned travel route
f. A person representing his or her country
g. Felling tired and unwell as result of air travel
h. Immediate medical help (after an accident, etc.)
i. To advertise and publicize
j. Careful and skilful management of people and their problems
k. Treating someone like a child
l. A very important person.
* How to be a Good Guide
(So you want to be a tour guide? Although I work mainly in London and England, Im sure the jobs more or less the same wherever you do your guiding. So let me give you some advice)
Most guide are freelance and are hire for particular jobs. Tour operators and other people employ guides has to have a good sound knowledge not only of a particular place but also of other things which are generally relevant - for example, architecture, history, and local customs. During our training we intensively learn a vast amount of information about a whole range of subjects, and we have to be capable of jumping from one topic to another in the same sentence! But the way in which a person conveys this knowledge is the key: you have to be good at judging what your audience is interested in and you have to know how to keep their attention. These are not easy skill, I can tell you!
A guides commentary should be interesting, lively, and above all, enthusiastic. It shouldnt be too academic and heavy but neither should be frivolous. A sense of humor is also important, but again one should only be humorous where appropriate. Getting the balance right is the main skill of guiding and commentaries should vary according to each group. A group of school children a group of architects require a very different approach.
Tourists ask a lot of question and a guide should be friendly, helpful, and approachable. Guides shouldnt claim to know everything - were not superhuman! If you dont know the answer, say so, but add I will find out for you.
Questions can vary. They can be practical ones; its important to know where the toilets are situated as well as the date of a monument! When things go wrong - as they occasionally do - a guide should pause and calmly sort out the problem, and try to make sure that the original itinerary is kept to.
A guide takes on a number of roles for the tourist: teacher, entertainer, ambassador, nurse, and the boss. As teacher the guide is passing on information, as we have discussed. Most tour groups are on holiday so they want to enjoy themselves and want to be entertained to a certain extent. People also need looking after, so you sometimes have to be a nurse. Some people are jetlagged or have minor illnesses (sometimes worse!). When we train, we do a basic first-aid course.
As a guide you really are an ambassador for your country and it is your job to promote it. For many people you are the only person from that country that they have any contact with. As an ambassador you also have to know about diplomacy and you are responsible for marking sure everyone is happy
You also have to be the boss, in order to be ensure that the itinerary runs smoothly. Youre often in charge of checking in and out of hotel, taking care of baggage, money, and so on. Efficiency is very important in all of this.
Above all as a guide you have to like people. You meet the world in this job, some great people and some awful ones, but you have to try treat them all as equals. Dont be patronizing, but welcome everyone as if they were a VIP to your country. But most of all, enjoy it!
Bảng tin